Managed IT Service Providers: Their Roles, Pros And Cons

Technology is a significant component of a business today. Companies without IT experts or those seeking to free up their staff for other organizational duties hire managed IT service providers, to manage their IT systems.

Turning to IT service providers allows businesses to focus on other business tasks rather than identifying technological problems in the organization.

Managed service providers (MSP) help businesses maintain their networks and make essential updates to ensure the efficient functioning of the IT systems. In addition, MSPs provide recommendations to improve the network. Although outsourcing IT services can be expensive, they prevent critical technological problems from affecting your business, thus saving you money.

Technological failures in your business can impact the output of your employees. Many businesses opt to employ a dedicated IT expert to avoid this, but this does not always help solve IT problems. In recent years, MSPs have become the best alternative for small and large corporations.


What are managed IT Services?

Managed IT Services refer to information technology (IT) roles offered by a third party contracted by a client. Under a managed service plan, the managed service providers are responsible for sustaining the functionality of the IT infrastructure while the client pays a monthly fee for the service.

MSPs offer different services, but the sole purpose of these services is to transfer the responsibility of sustaining IT from your organization to the service provider. A smooth functioning managed services affiliation is beneficial to the client as they incur predictable costs while they gain the ability to focus on vital business issues instead of on IT management tasks.


Why does your business require managed IT Services?

It is challenging to have all the IT infrastructure issues managed internally. You may be required to outsource expertise for your IT needs. MSPs provide support to your organization’s tech at a monthly fee. They help in monitoring your company’s network, identify any problems in your IT systems, and reduce IT problems.

Through cloud computing, MSP can monitor and manage your servers, desktops, and mobile devices remotely. Therefore, the service providers can access all your networks remotely and execute solutions in your IT systems without being on your business premises.

Rather than seeking assistance once IT problems erupt, employing MSPs ensures constant monitoring of your systems. Also, they perform all maintenance and updating tasks and allow your personnel to focus on their roles instead of IT issues in your business. Professional IT service providers should assess your company’s present and future IT needs and advise on the type of products and services that should be implemented in your company.


Pros of engaging managed IT Service providers


Time response

You do not want an incidence in your business where technical hitches slow down employees. Your business requires 24/7 support, especially in high-traffic seasons, to ensure that your team remains productive. Managed IT service providers to respond promptly to any technical issues affecting your employees.


Measurable and predictable spending

Managed service providers usually charge monthly fees with issues like maintenance, hardware breakdown, and repairs included in your operational budget. Therefore, you will not incur extra costs when tech emergencies occur.


Expertise and experience

Finding an employee with expertise and experience in all IT areas is difficult. Thus, some of the IT issues in your organization may not be handled appropriately. On the other hand, MSPs have experts in various IT areas who can handle diverse problems in your system.


Business continuity

When problems in your systems occur, you may be stranded on how to restore them. In such a situation, an MSP can offer the necessary support. Certified IT service providers create an effective disaster recovery plan that keeps you assured that your business will cope with any disaster.


Cons of engaging managed IT service providers

Lack of physical presence

One of the most significant disadvantages of hiring MSPs is that most do not operate physically in your business. Thus, when issues arise, such as printer malfunction, you may have to solve them yourself. This is because most MSPs provide remote services. However, you can pay extra fees to have their personnel visit your business physically.


Extra operational cost

Without a doubt hiring a reputable MSP is costly. You will be required to pay monthly fees for their service depending on the size of your business and its technical needs.



As a business owner, you should weigh all the aspects of engaging managed service providers. Engaging MSP support might be your long-term solution if you have frequent IT problems.